Privacy Policy

Last updated: 4 September 2026

1. Who we are

This site is owned and operated by MAKSS COMERCIAL LTDA, a Brazilian limited liability company registered under CNPJ 11.738.486/0001-86, with head office at R. Maria Marcolina, 424, Andar 2, Bras, Sao Paulo/SP, 03011-000, Brazil. The commercial name Makss Commerce and the domain maksscommerce.online are used by the same legal entity as an English-language digital channel for its retail activity. There is no third-party licensing, franchise or reseller behind this brand.

For the purposes of the Brazilian General Data Protection Law (Lei Geral de Protecao de Dados Pessoais, Law 13.709/2018 or LGPD) and equivalent international frameworks such as the GDPR, we act as the controller of the personal data collected through this website.

2. What data we collect

We only collect the personal data we actually need to answer inquiries and to run our retail operation:

• Contact data you provide voluntarily: name, email address, phone number and the content of your message.
• Order data, where applicable: billing name, delivery address, purchase history and payment reference (we do not store full card numbers on our servers).
• Technical data collected automatically by our hosting provider: IP address, browser type, operating system, referring URL, pages visited and timestamps.

3. How we use it

• To respond to messages sent through our contact channels.
• To process, invoice and deliver purchases.
• To keep records required by Brazilian tax, commercial and consumer law.
• To maintain the security and availability of the site itself.

4. Cookies and analytics

We use only strictly necessary cookies and aggregated traffic statistics. We do not sell personal data, we do not share it with data brokers, and we do not build behavioral profiles for third-party advertising networks.

5. Data sharing

Personal data is processed internally by our own staff. It is only shared with third parties when strictly necessary to deliver a service you requested (for example, a shipping carrier or a licensed payment processor) or when we are legally required to do so by a competent Brazilian authority.

6. Security

Access to personal data is restricted to employees who need it to perform their duties. Data is stored on servers protected by industry-standard controls, and we review our internal procedures periodically to keep them aligned with current best practices and with the LGPD.

7. Your rights

Under the LGPD you can request confirmation of processing, access to your data, correction of inaccurate data, anonymization or deletion of unnecessary data, portability and information about with whom your data has been shared. Requests can be sent to the contact channel below and will be answered within the legal deadline.

8. Retention

Personal data is retained only for as long as necessary for the purposes described above, or for the periods required by Brazilian tax, accounting and consumer legislation.

9. Changes to this policy

This policy may be updated to reflect changes in our operation or in applicable law. The current version is always available at this URL, with the last-updated date shown at the top.

10. Contact

For any question about this policy or about the processing of your personal data:

• MAKSS COMERCIAL LTDA · CNPJ 11.738.486/0001-86
• R. Maria Marcolina, 424, Andar 2, Bras, Sao Paulo/SP, 03011-000, Brazil
• Phone: +55 11 2692-4304
• Email: [email protected]